Haven Elite Certification: Patient Experience Training
Transform Every Call. Elevate Every Experience. EmpowHer Every Team. The Haven Elite Certification is the highest-level training program within the EmpowHer Haven Health Hub. Designed for front-office professionals, patient experience teams, and practice leaders, this certification equips participants with the advanced skills, confidence, and strategies needed to turn every interaction—whether in person or over the phone—into an opportunity for connection, trust, and growth.
Haven Elite Program Highlights
Patient Experience Excellence
Deliver empathetic, professional care across every patient interaction—phone, text, email, or in person.
Dental & Healthcare Terminology
Communicate confidently with patients and providers through clear, empathetic language.
Insurance Verification & Financial Clarity
Verify benefits, explain coverage, and guide financial conversations with ease.
Practice Management Systems
Streamline scheduling, charting, and communication using Dentrix, Open Dental, Weave, Flex, and more.
Treatment Coordination & Case Acceptance
Apply proven techniques to boost patient understanding and case acceptance.
Professional Communication & Call Confidence
Strengthen phone etiquette, handle objections, and build lasting patient trust.
Welcome to The Haven
- Key Stages and Responsibilities of the Dental Office Workflow
- From Cleanings to Surgery: A Guide to Dental Procedures & Specialties
- Quiz: From Cleanings to Surgery, Dental Procedures & Specialties
- Tooth Anatomy 101: Layers, Functions & Terminology
- Adult Dental Anatomy: Tooth Numbers, Arches & Terminology
- Ouiz: Adult Dental Anatomy,Tooth Numbers, Arches & Terminology
- Pediatric Dental Anatomy: Tooth Numbers, Arches & Terminology
- Ouiz: Pediatric Dental Anatomy,Tooth Numbers, Arches & Terminology
- Exam: Mouth Anatomy Indentification and Terminology
- Understanding Insurance, Verification, and Billing Processes
- Understanding Dental Insurance Cards: A Practical Training for Accuracy
- Understanding Dental Insurance Breakdown Processes: A Practical Training for Accuracy
- Understanding Dental Insurance Verification Processes: A Practical Training for Accuracy
- Understanding Dental Insurance Claim Submission Electronically: A Practical Training for Accuracy
- Understanding Explaination of Benefits: A Practical Training for Accuracy
- Comprehensive Dental Insurance Verification & Billing Proficiency Test
- Mastering Treatment Coordination in Dentistry
- Understanding Dental Practice Management Softwares and Third Party Platforms Commonly Used: A Practical Training for Accuracy
- Mastering Dentrix: Essential Training for Dental Teams
- Mastering Open Dental: Essential Training for Dental Teams
- Mastering Denticon: Essential Training for Dental Teams
- Mastering Eagle Soft: Essential Training for Dental Teams
- Mastering Weave: Essential Training for Dental Teams
- Mastering Mango: Essential Training for Dental Teams
- Mastering Flex: Essential Training for Dental Teams
- Mastering Revenue Well: Essential Training for Dental Teams
- EmpowHering Patient Experience Teams Through Connection
- Confidence Through Clarity: Understanding Your Practice Inside & Out
- Guided Conversations for Patient Care
- Diffusing Difficult Patient Situations: The Haven Way
- Confidence in Communication: Email & Digital Best Practices for Patient Experience Teams
EmpowHer Haven Mastery Certification(One User Only)
3-Month Payment Option good for one user only.
Assessments & final certification.
Downloadable templates & guides.
Lifetime access to completed modules.
Easy pay option.
EmpowHer Complete Certification & Lifetime Access
One-Time Purchase Single Use
Full access to all training modules
Assessments & final certification
Downloadable templates & guides
Lifetime access to completed modules
EmpowHer Haven Success Membership
Unlimited new staff enrollments while active (cancel anytime)
Updates, new modules, and compliance refreshers
Priority email support
Haven Growth Plan(Small Practices(Up to 5 team members)
Everything in EmpowHer Complete Certification & Lifetime Access
12 months of unlimited access
Enroll new hires at no extra cost during subscription
Monthly practice performance tips
Priority email support
The Haven Signature
Larger groups & multi-location offices unlimited receptionists
Everything in Haven Growth Plan
Unlimited seats
Dedicated account manager
Quarterly live coaching call for your team
Annual staff recertification included
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