Training Dentistry Has Been Missing
The Haven Patient Experience Certification removes training from the dentist's plate by giving your team a complete, online training infrastructure built for how dental practices actually operate.
The Haven Method
Clinical First. Always.
The Haven Method
Why The Haven Method Works
Most training fails because it starts in the wrong place.
The Haven Method flips the order—grounding patient experience teams in clinical understanding first, before communication, insurance, or systems.
Training is aligned to real practice workflows, not theory, and delivered as infrastructure—not information.
So teams execute with confidence, fewer issues escalate back to leadership, and training no longer lives on the dentist’s plate.
The Burden Dentistry Was Never Meant to Carry
You Were Trained to Treat Patients—Not to Build Training Systems
The Haven Impact
All the systems in the world won't fix the core issue that's missing in training today until now. Dentists and DSO leaders are expected to run high-performing practices where patient experience, insurance conversations, and operational workflows directly impact care and revenue.
Yet most teams are still trained through shadowing, handoffs, and fragmented instructions.
That burden doesn’t disappear.
It lands on leadership. And it pulls focus away from the clinical work you were trained to do.
See What's Inside
What Sets The Haven Apart
- Overview Mastering Clinical Foundations: Why Anatomy & Procedure Understanding Drives Exceptional Patient Experience Teams
- From Cleanings to Surgery: A Guide to Dental Procedures & Specialties
- Quiz: From Cleanings to Surgery, Dental Procedures & Specialties
- Tooth Anatomy 101: Layers, Functions & Terminology
- Adult Dental Anatomy: Tooth Numbers, Arches & Terminology
- Ouiz: Adult Dental Anatomy,Tooth Numbers, Arches & Terminology
- Pediatric Dental Anatomy: Tooth Numbers, Arches & Terminology
- Ouiz: Pediatric Dental Anatomy,Tooth Numbers, Arches & Terminology
- Exam: Mouth Anatomy Indentification and Terminology
- Understanding Insurance, Verification, and Billing Processes
- Understanding Dental Insurance Cards: A Practical Training for Accuracy
- Understanding Dental Insurance Breakdown Processes: A Practical Training for Accuracy
- Understanding Dental Insurance Verification Processes: A Practical Training for Accuracy
- Understanding Dental Insurance Claim Submission Electronically: A Practical Training for Accuracy
- Understanding Explaination of Benefits: A Practical Training for Accuracy
- Comprehensive Dental Insurance Verification & Billing Proficiency Test
- Understanding Dental Practice Management Softwares and Third Party Platforms Commonly Used: A Practical Training for Accuracy
- Mastering Dentrix: Essential Training for Dental Teams
- Mastering Open Dental: Essential Training for Dental Teams
- Mastering Denticon: Essential Training for Dental Teams
- Mastering Eagle Soft: Essential Training for Dental Teams
- Mastering Weave: Essential Training for Dental Teams
- Mastering Mango: Essential Training for Dental Teams
- Mastering Flex: Essential Training for Dental Teams
- Mastering Revenue Well: Essential Training for Dental Teams
EmpowHer Complete Certification & Lifetime Access
One-Time Purchase Single Use
Full access to all training modules
Assessments & final certification
Downloadable templates & guides
Lifetime access to completed modules
Haven Growth Plan
(Up to 5 Team Members)
Includes: Everything in EmpowHer Complete Certification, lifetime access to completed modules, 12 months of unlimited platform access, monthly practice performance tips + growth metrics, priority email support from the Haven team. Seat Expansion: Add additional learners at $499 per seat anytime during your active year.
Haven Momentum Plan
(10-24 Team Members)
Includes Everything in the Haven Growth Plan, plus access to the complete Haven Onboarding, Communication, and Patient Experience Pathways, team progress dashboard to track certifications and completion, quarterly Haven Refresh Access — new templates, scripts, & training drops each quarter, one Practice Strategy Call (30-minute live mentorship with a Haven Mentor), recognition as a Haven-Aligned Practice on our official Partner Directory. Seat Expansion: Add additional learners at $350 per seat at any time.
The Haven Signature Partnership (25-49 Team Members)
Includes everything in Momentum, plus co-branded learning portal with custom welcome experience, quarterly Leadership Alignment Call with Bre & Aileen, VIP access to The Haven Leadership Collective events, certification Badge & HR Credential Kit, Seat Expansion: Add additional learners at $250 per seat at any time.
Haven Elite Certification Cohort
(50-100 Team Members)
Includes full curriculum library & certification pathways, dedicated Haven Success Strategist, customized curriculum alignment, annual Founders Strategy & Growth Session, Elite Partner Recognition & Directory Listing, Seat Expansion: Additional seats available beyond 100 at $225 per seat (in 10-seat increments).
EmpowHer Haven Success Membership
Unlimited new staff enrollments while active (cancel anytime), updates, new modules, and compliance refreshers, priority email support, downloadable templates & guide, lifetime access to completed modules.
Step into The Haven on Instagram
Step into The Haven on Facebook
Share Your Practice Story
The Haven Way
Patient Experience Excellence
Deliver empathetic, professional care across every patient interaction—phone, text, email, or in person.
Dental & Healthcare Terminology
Communicate confidently with patients and providers through clear, empathetic language.
Insurance Verification & Financial Clarity
Verify benefits, explain coverage, and guide financial conversations with ease.
Practice Management Systems
Streamline scheduling, charting, and communication using Dentrix, Open Dental, Weave, Flex, and more.
Treatment Coordination & Case Acceptance
Apply proven techniques to boost patient understanding and case acceptance.
Professional Communication & Call Confidence
Strengthen phone etiquette, handle objections, and build lasting patient trust.